Vendors / Salesforce
Salesforce
salesforce.com (company website)
4states with a current system
4current state systems: customer service 2, paid leave 1, new hire reporting 1
$10.7Min documented contract totals (1 system)
0contract actions on record
2021years covered by the record
How these are counted: from this site's records only, so they grow as more states are researched. 4 states appear in the record in all, including replaced systems. Contract totals are approved ceilings or current contract values as the source states them, not money paid, and they are summed only where a state was researched in depth.
Every state system and contract action on this site that names Salesforce. Figures are as stated in each source; follow the state link for the full record.
Every fact links to its source and carries a label: Public record Vendor claim Press / secondary
State systems 4
| State | System | Agency | Product | Cost | Source |
|---|---|---|---|---|---|
| California | myEDD (Shared Customer Portal) | Employment Development Department | Salesforce (software as a service) with Okta identity | $144.4M project (CDT listing) | state page |
| New Jersey | TDI and FLI claims: DABS mainframe and its replacement, Claim 360 | Department of Labor and Workforce Development | Claim 360, on Salesforce Government Cloud and MuleSoft; replaces DABS, a COBOL mainframe system from 1988 | $10.7M contract | state page |
| New York | UI contact center CRM (Salesforce Service Cloud) | New York State Department of Labor | Salesforce Service Cloud | $19.3M across 4 Accenture contracts | state page |
| Texas | Child Support Division Employer Portal (new hire reporting) | Office of the Attorney General | Salesforce (observed in the portal's page code) | Not found | state page |