Vendors / Deloitte
Deloitte
deloitte.com/us/en.html (company website)
10states with a current system
16current state systems: unemployment insurance 7, paid leave 4, business registration 1, tax 3, customer service 1
$404.1Min documented contract totals (8 systems)
90contract actions on record
2003–2026years covered by the record
How these are counted: from this site's records only, so they grow as more states are researched. 14 states appear in the record in all, including replaced systems. Contract totals shared with another vendor ($47.0M across 1) are not included in the total. Contract totals are approved ceilings or current contract values as the source states them, not money paid, and they are summed only where a state was researched in depth.
Every state and federal system and contract action on this site that names Deloitte. Figures are as stated in each source; follow the state or federal link for the full record.
Every fact links to its source and carries a label: Public record Vendor claim Press / secondary
Federal systems 4
| System | Agency | Product | Cost |
|---|---|---|---|
| IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Internal Revenue Service | Custom web applications (Individual Online Account, Business Tax Account, Tax Pro Account) on the IRS Web Applications platform | $298.7M IRA spending to 3/2025 |
| Past IRIS (Information Returns Intake System) | Internal Revenue Service | Custom cloud-native web application (MongoDB, Amazon S3) hosted on the IRS Integrated Enterprise Portal in AWS GovCloud; IRS owned, contractor operated | $19.9M obligated, Peraton IRIS order (2022 to 2027) |
| Past BSA E-Filing System | Financial Crimes Enforcement Network (FinCEN) | Custom FinCEN system (BSA E-Filing and its data collection tools) | $14.5M obligated since 2020 (E-Filing task orders) |
| IRS Income Verification Express Service (IVES), with paper transcript requests (RAIVS) | Internal Revenue Service | IVES transcript ordering on Form 4506-C (fax or online), delivered through e-Services TDS; Taxpayer First Act online system (Form Based Processing) with taxpayer consent in the Online Account | $19.95M in IVES task orders found |
Federal contract actions 15
| Date | System | Action | Amount | Source |
|---|---|---|---|---|
| Mar 2008 | BSA E-Filing System | 5-year IDIQ for FinCEN IT services; BSA IT Mod task orders were issued against it. Ceiling covers all FinCEN IT work, not E-Filing alone. | $144,000,000 | source Public record |
| May 15, 2017 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Agile Technology/Web Application Support Services BPA (one of three). 30 orders, $175.0M obligated, read on USAspending 2026-10-29 | source Public record | |
| Apr 22, 2021 | Secure Access Digital Identity (SADI) with ID.me identity proofing | Economic Impact Payment feature and identity verification application, SADI; obligated | $1,261,168 | source Public record |
| Jul 21, 2021 | IRS Income Verification Express Service (IVES), with paper transcript requests (RAIVS) | IVES support task order under the Agile WebApps BPA, August 2021 to November 2022. $8.96M obligated; base and all options $16.41M, read on USAspending 2026-11-03 | source Public record | |
| Mar 31, 2022 | IRIS (Information Returns Intake System) | Information Returns Modernization (IR Mod) support, 4/2022 to 7/2023. Obligations to date. | $15,980,156 | source Public record |
| Nov 3, 2022 | IRS Income Verification Express Service (IVES), with paper transcript requests (RAIVS) | Income verification support services task order, November 2022 to July 2023. $5.85M obligated; base and all options $11.71M, read on USAspending 2026-11-03 | source Public record | |
| Feb 7, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Web Apps bridge BPA for continuity of services (Booz Allen and Maximus received parallel bridge BPAs the same day) | source Public record | |
| Apr 6, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Business Online Account (Business Tax Account) task order under the Web Apps bridge BPA; obligated | $26,999,500 | source Public record |
| May 18, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Individual Online Account support services task order; obligated | $53,102,445 | source Public record |
| Jun 5, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Tax Pro support services task order; obligated (base and options $43.8M) | $26,295,797 | source Public record |
| Sep 22, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Individual Online Account IRA Delivery 2 support; obligated | $32,217,172 | source Public record |
| Dec 7, 2023 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Individual Online Account Delivery 3 support; obligated | $33,608,944 | source Public record |
| Feb 1, 2024 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Tax Pro Account DevSecOps support; obligated | $14,455,224 | source Public record |
| Feb 5, 2024 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Individual Online Account Delivery 4 support; obligated | $39,000,108 | source Public record |
| Dec 6, 2024 | IRS Online Account platform (Web Applications: Individual Online Account, Business Tax Account, Tax Pro Account) | Tax Pro Account applications DevSecOps, infrastructure and support; obligated | $14,837,048 | source Public record |
State systems 20
| State | System | Agency | Product | Cost | Source |
|---|---|---|---|---|---|
| California | UI Online (Unemployment Insurance Modernization: Continued Claims Redesign) | Employment Development Department | Custom build (Continued Claims Redesign), on EDD's Single Client Database mainframe | $106M CCR estimate (2012) | state page |
| California | SDI Online (Disability Insurance Automation: State Disability Insurance and Paid Family Leave claims) | Employment Development Department | Custom build (Disability Insurance Automation project) | $158M project (2011 estimate) | state page |
| California | EDDNext Integrated Claims Management System / Integrated Data Management (ICMS/IDM, in development) | Employment Development Department | Integrated claims system and data platform (DI/PFL first; UI as a contract option) | $221.7M with UI option | state page |
| Colorado | MyUI+ and MyUI Employer+ (uFACTS unemployment insurance benefits and premiums) | Colorado Department of Labor and Employment | uFACTS (Unemployment Insurance Framework for Automated Claims and Tax Services), on Amazon Web Services | $81.4M across 3 Deloitte contracts | state page |
| Colorado | My FAMLI+ and My FAMLI+ Employer (paid family and medical leave) | Colorado Department of Labor and Employment | Custom cloud-native build, described by Deloitte as nonproprietary and nonlicensed | Not found | state page |
| Connecticut | Business.CT.gov and the Business Registry System (CONCORD replacement) | Secretary of the State; Department of Administrative Services | $6M IT capital funds (registry) | state page | |
| Florida | Reconnect, formerly CONNECT (reemployment assistance claims and benefits) | FloridaCommerce (formerly the Department of Economic Opportunity) | Integrated web-based claims management system | $77.9M project cost (2014) | state page |
| Illinois | Replaced uFACTS (Pandemic Unemployment Assistance system) | Illinois Department of Employment Security | uFACTS (Unemployment Framework for Automated Claim & Tax Services), a cloud-based system developed, owned and maintained by Deloitte | $33.8M after 7 amendments (audit) | state page |
| Kansas | Replaced Unemployment Insurance Modernization project (2004 to 2011) | Kansas Department of Labor | Not found | $51.0M spent before cancellation (2011) | state page |
| Kentucky | Kentucky Unemployment Insurance Portal (KUIP) | Education and Labor Cabinet | $59.7M contract | state page | |
| Massachusetts | Replaced MASSTAX2 (terminated, never used) | Massachusetts Department of Revenue | SAP (commercial off-the-shelf) | $54.2M paid, never used (checkbook) | state page |
| Massachusetts | Replaced UI Online (QUEST Project) | Department of Unemployment Assistance | Custom (QUEST) | $35.6M paid to Deloitte 2009 to 2015 (checkbook) | state page |
| Michigan | MIITAS (Michigan Integrated Tax Administration System) and Michigan Treasury Online | Michigan Department of Treasury | SAP ECC Tax and Revenue Management, SAP Enterprise Portal; SAP Commerce (Hybris) eServices; SAP NS2 Secure HANA Cloud hosting | $129.0M over three vendors to 2020 (Auditor General) | state page |
| Michigan | MiTreas (collections, garnishment and levy system) | Michigan Department of Treasury | SAP commercial off-the-shelf (S/4 Collections), hosted on SAP NS2 Secure HANA Cloud | $39.7M contract | state page |
| Michigan | MiUI (uFACTS unemployment insurance tax and benefits system) | Michigan Department of Labor and Economic Opportunity | uFACTS (Unemployment Framework for Automated Claim and Tax Services), branded MiUI; cloud (Azure) | $82.3M contract | state page |
| Michigan | MiLogin (statewide identity and sign-in) | Michigan Department of Technology | Statewide enterprise identity, credentialing and access management | $116.8M statewide contract (all agencies) | state page |
| Minnesota | Unemployment Insurance system (UI Online, employer and applicant portals) | Minnesota Department of Employment and Economic Development (DEED) | Custom system built on BearingPoint's uFACTS (Unemployment Framework for Automated Claims and Tax Services) | $62.1M across 3 Deloitte contracts | state page |
| New Mexico | UI Tax and Claims System (uFACTS) | New Mexico Department of Workforce Solutions | uFACTS (Unemployment Framework for Automated Claims and Tax Services), now hosted on AWS | $28.4M paid to Deloitte July 2021 to June 2026; $48.6M project (2013) | state page |
| Texas | Webfile, eSystems and the Comptroller's tax systems | Texas Comptroller of Public Accounts | Agency-built systems on a mainframe base; Deloitte's 2019 work was a custom web application, owned by the Comptroller as work for hire | $6.4M Deloitte Webfile rebuild; core systems in house | state page |
| Washington | Paid Family and Medical Leave and WA Cares premium system | Washington Employment Security Department | Custom portal and integration layer built by Deloitte on Microsoft Dynamics CRM (customer administration) and Dynamics AX (accounting) | $59.0M paid to Deloitte to date | state page |
Contract actions 90
| Date | State | Action | Amount | Running total | Source |
|---|---|---|---|---|---|
| Sep 2003 | Minnesota | UI Technology Initiative Project: UI tax system and employer and claimant self-service (uFACTS) | $16,000,000 | $16,000,000 | source Press / secondary |
| 2004 | Kansas | Bonding authority for the UI benefit system upgrade | $21,000,000 | $21,000,000 | source Public record |
| 2007 | Kansas | Reed Act spending authority for the project | $26,000,000 | $47,000,000 | source Public record |
| May 2007 | Massachusetts | QUEST statement of work after a June 2006 request for quote (three bids) | source Public record | ||
| Sep 15, 2007 | Michigan | Original contract, MBT/MIITAS, on req. No. 071I7200239 | $14,950,000 | $14,950,000 | source Public record |
| May 2009 | Massachusetts | Deloitte takes over QUEST after agreeing to buy BearingPoint's North American public services unit | source Public record | ||
| Oct 26, 2009 | Minnesota | DEED UI Enhancement Project (ARRA provisions, mandates, process changes), original amount; final total $18,865,647 after amendments, to 1/10/2015 | $6,153,833 | $18,865,647 | source Public record |
| 2010 | California | Continued Claims Redesign (UI Online) contract | source Press / secondary | ||
| Jan 2010 | New Mexico | Original award: UI tax system | $17,200,000 | $17,200,000 | source Public record |
| Mar 2010 | California | Disability Insurance Automation build (SDI Online); vendor share in the November 2009 Special Project Report | $52,000,000 | source Public record | |
| Dec 30, 2010 | Massachusetts | MASSTAX2 Master Software Development and Integration Agreement after a February 2009 RFR | source Public record | ||
| Mar 2011 | Florida | CONNECT system integrator contract, as reported | $40,000,000 | source Press / secondary | |
| Feb 2012 | New Mexico | Amendment 3: extended operational readiness and optional post-warranty maintenance (warranty cut to 4 months) | $9,300,000 | source Public record | |
| Apr 2012 | California | Addition to implement the alternate base period (Chapter 23, Statutes of 2009) | $9,000,000 | source Public record | |
| May 8, 2013 | New Mexico | Contract value after five amendments; over 100 deliverables, expiring 1/31/2014 | $38,613,000 | source Public record | |
| Aug 2013 | Massachusetts | Fifth amendment terminating the agreement, after $55M spent on the project | source Public record | ||
| Aug 22, 2013 | Massachusetts | Payments recorded in CTHRU under encumbrance 11RFR2008001DELOITTE, 3/2/2011 to 8/22/2013 | $54,217,484 | source Public record | |
| Nov 30, 2014 | Florida | Paid through 11/30/2014; total payments expected to reach $47M | $40,634,271 | source Public record | |
| Apr 6, 2015 | Massachusetts | Payments recorded in CTHRU under the QUEST encumbrances (10DELOITTEQUEST, 12DELOITTEQUEST), 9/8/2009 to 4/6/2015 | $35,639,949 | source Public record | |
| Mar 25, 2018 | Washington | PFML external web portal, original award | $10,260,116 | $10,260,116 | source Public record |
| Mar 25, 2018 | Washington | PFML integration services | $6,886,100 | $6,886,100 | source Public record |
| Feb 5, 2019 | Texas | Web Application Modernization and Optimization: Phase 1 of an updated Webfile (security, payment, help desk and sales tax applications); current value, $8,460,400 with options | $6,448,600 | source Public record | |
| Dec 15, 2019 | Connecticut | Business One Stop Initiative, 12/15/2019 to 12/19/2027 | source Public record | ||
| 2020 | Minnesota | UI modernization phase one: presentation layer, mobile, multilingual, correspondence; extended to June 2022 | $6,500,097 | $6,500,097 | source Public record |
| Mar 27, 2020 | Minnesota | UI modernization phase two (more than 35 projects): original contract | $13,863,532 | $13,863,532 | source Public record |
| Apr 1, 2020 | California | Emergency IT consulting for website improvements and database design, 4/1/2020 to 6/30/2023 | $49,800,000 | source Press / secondary | |
| Apr 14, 2020 | New York | Call center for UI, 4/2020 to 3/2021; $64,285,259.24 spent | $94,332,793 | source Public record | |
| Apr 20, 2020 | California | Emergency contract for call center augmentation, 4/20/2020 to 2/28/2021 | $551,600,000 | source Press / secondary | |
| Apr 28, 2020 | Illinois | Cloud-based PUA system, 4/28/2020 to 12/31/2020 | $9,490,000 | $9,490,000 | source Public record |
| Aug 1, 2020 | Washington | Experts to extend the PFML platform for long-term services and supports (WA Cares) | $1,800,000 | source Public record | |
| Sep 10, 2020 | Illinois | Amendment 1: Lost Wages Assistance component | $325,000 | $9,815,000 | source Public record |
| Sep 17, 2020 | Minnesota | Phase two, Amendment 1 | $4,896,291 | $18,759,823 | source Public record |
| Nov 2020 | New Mexico | Pandemic technology and call center staffing, November 2020 to January 2021 ("at least") | $3,000,000 | source Public record | |
| Nov 2, 2020 | Michigan | Change Notice 44, last in file: IIT e-Services portal and Treasury eServices Phase 2; contract expires 12/31/2021 | $93,200 | $96,749,979 | source Public record |
| Nov 17, 2020 | Minnesota | Phase two, Amendment 2 (no change in amount) | $0 | $18,759,823 | source Public record |
| Dec 15, 2020 | Illinois | Amendment 2: vendor support to 6/30/2021 | $4,550,000 | $14,365,000 | source Public record |
| Dec 15, 2020 | Texas | Amendment 3: milestones reset, public release on or before 2/1/2021 | source Public record | ||
| Jan 1, 2021 | Washington | Six months of resources to extend long-term services and supports | $735,214 | source Public record | |
| Jan 4, 2021 | Washington | Amendments 1 to 7: architecture change, revised rollout, benefits support where the portal is the system of record, extensions | $8,298,612 | $18,558,728 | source Public record |
| Mar 27, 2021 | Minnesota | Phase two, Amendment 3 | $1,006,884 | $19,766,707 | source Public record |
| Apr 1, 2021 | Michigan | Original contract: IIT, garnishment and levy, and collections solution (SAP) | $51,935,534 | $51,935,534 | source Public record |
| Jul 1, 2021 | Illinois | Amendment 3: term extended to 7/15/2021 | $0 | $14,365,000 | source Public record |
| Jul 1, 2021 | Washington | Support for PFML and long-term services and supports, HB 1073 and SB 5097 | $3,560,000 | $3,560,000 | source Public record |
| Jul 2, 2021 | New Mexico | FY 2022 order: application development, project and production support for UI applications | $5,351,257 | source Public record | |
| Jul 16, 2021 | Illinois | Amendment 4: additional staff and hosting, to 12/31/2021 | $6,377,000 | $20,742,000 | source Public record |
| Sep 7, 2021 | Michigan | Change Notice 1: Treasury eServices production support | $1,005,837 | $52,941,371 | source Public record |
| Sep 8, 2021 | Minnesota | Phase two, Amendment 4 | $1,581,802 | $21,348,509 | source Public record |
| Sep 21, 2021 | Illinois | Amendment 5: address validation, identity match and SOC report | $1,692,998 | $22,434,998 | source Public record |
| Jan 1, 2022 | Illinois | Amendment 6: additional staff and hosting, 2022 | $6,847,774 | $29,282,772 | source Public record |
| Apr 1, 2022 | Minnesota | Phase two, Amendment 5: end date extended from 4/30/2022 to 1/31/2023 | $15,465,000 | $36,813,509 | source Public record |
| Apr 10, 2022 | Colorado | Maintenance, operations and enhancements for uFACTS and the document management system, three years | $61,127,360 | source Public record | |
| Jun 3, 2022 | Minnesota | Phase two, Amendment 6 | $-102,465 | $36,711,044 | source Public record |
| Jul 1, 2022 | Washington | Amendment 2: extended for the HB 1732 WA Cares delay, funds added, to 12/2023 | $7,300,000 | $10,860,000 | source Public record |
| Jul 15, 2022 | New Mexico | FY 2023 order (a second $7,877,706 order the same month shows nothing expended) | $7,270,139 | source Public record | |
| Jul 22, 2022 | Colorado | Employer Services Modernization: moves employer premiums (CATS) onto uFACTS | $18,870,254 | source Public record | |
| Sep 30, 2022 | Colorado | Reemployment Services and Eligibility Assessment functionality in MyUI+ | $1,368,236 | source Public record | |
| Dec 22, 2022 | Minnesota | Phase two, Amendment 7: end date extended to 3/26/2024, no change in amount | $0 | $36,711,044 | source Public record |
| Jan 1, 2023 | Illinois | Amendment 7: vendor support through 12/31/2023 | $4,551,422 | $33,834,194 | source Public record |
| Feb 28, 2023 | Michigan | New contract: Unemployment Insurance System, not to exceed, 4 years (RFP 220000001760) | $59,579,910 | $59,579,910 | source Public record |
| Apr 21, 2023 | Michigan | Change Notice 9: individual income tax removed from scope | $-30,810,115 | $22,693,076 | source Public record |
| Aug 30, 2023 | New Mexico | FY 2024 order, including Amendment 1 | $7,294,382 | source Public record | |
| Aug 30, 2023 | Texas | Work under the SOS legacy modernization statement of work, four years | $9,999,999 | source Public record | |
| Jan 1, 2024 | Washington | Purchase through DES statewide contract 05116, 1/2024 to 6/2025 (purpose not stated) | $11,800,000 | source Public record | |
| Jan 16, 2024 | Michigan | Change Notice 3: four additional interfaces; project manager transition plan | $87,549 | $59,667,459 | source Public record |
| Apr 16, 2024 | Michigan | Change Notice 4: general ledger functionality | $1,940,055 | $61,607,514 | source Public record |
| May 21, 2024 | Kentucky | Original award: KUIP, initial six-year term deliverables | $55,516,061 | $55,516,061 | source Public record |
| Jul 1, 2024 | Illinois | Comptroller record for Deloitte IDES contract 4100127387 (the uFACTS contract), 4/28/2020 to 8/31/2024, lifetime amount | $35,823,291 | source Public record | |
| Jul 16, 2024 | Michigan | Change Notice 5: statement of work | $614,000 | $62,221,514 | source Public record |
| Sep 5, 2024 | New Mexico | FY 2025 order | $7,768,411 | source Public record | |
| Feb 20, 2025 | Kentucky | CR19: professional employer organization requirements mandated by legislation; CR20: revised milestones | $1,052,500 | $56,568,561 | source Public record |
| Mar 5, 2025 | Michigan | Change Notice 6: $7,250,000 cost reduction resolving known disputes, $826,344 new work, option to 12/14/2028 | $-6,423,656 | $55,797,858 | source Public record |
| Mar 25, 2025 | Michigan | Change Notice 13: maintenance and support, two option years to 5/31/2027 | $14,944,196 | $37,705,047 | source Public record |
| Jul 31, 2025 | New Mexico | FY 2026 order under Amendment 3 | $3,013,976 | source Public record | |
| Oct 21, 2025 | Michigan | Change Notice 8: policy-driven changes | $4,082,836 | $59,880,694 | source Public record |
| Feb 2, 2026 | California | ICMS/IDM base contract, 2/2/2026 to 2/1/2031: DI/PFL build and maintenance, licensing for DI/PFL and UI | $101,417,506 | $101,417,506 | source Public record |
| Feb 2, 2026 | California | Two optional years ($8,983,377), UI build option ($93,012,856, not yet executed) and ICMS maintenance ($18,256,038) | $120,252,271 | $221,669,777 | source Public record |
| Feb 3, 2026 | Michigan | Change Notice 19: interfaces between MiTreas, collections, GAL and MiMITS for Detroit city tax | $2,000,000 | $39,721,065 | source Public record |
| Feb 17, 2026 | Michigan | Change Notice 9: statement of work | $520,721 | $60,401,415 | source Public record |
| Jun 30, 2026 | Texas | Business filing external database ($9,999,999 maximum) | $1,505,410 | source Public record | |
| Jul 2026 | Kentucky | CR22, CR23 and CR24: change request bundles (TPA, liens, payment plans, RESEA and work search audit, wage delinquency and other items) | $1,647,277 | $58,515,838 | source Public record |
| Jul 1, 2026 | New Mexico | Software application, project and production support, two years from 7/1/2026 (FY 2027 order $8,470,608) | $16,941,216 | source Public record | |
| Jul 2, 2026 | Kentucky | CR21: tax module go-live moved from 5/18/2026 to 8/17/2026, with enhancements | $300,000 | $56,868,561 | source Public record |
| Aug 2026 | Kentucky | CR26: change request bundle | $92,483 | $58,608,321 | source Public record |
| Aug 4, 2026 | Michigan | Change Notice 10: 58 change requests, expanded UAT, hardening phase, nine months of enhanced tax-side support | $21,937,699 | $82,339,114 | source Public record |
| Sep 2026 | Kentucky | CR25, CR27 and CR29: tax conversion, pre-go-live correspondence and TPA changes | $694,356 | $59,302,677 | source Public record |
| Sep 1, 2026 | Michigan | Three-month extension; migration off on-premises infrastructure to Google Cloud Platform | $1,197,000 | $116,762,337 | source Public record |
| Oct 1, 2026 | Kentucky | CR28: 13 weeks of post-go-live TPA and employer support ($290,000); CR30: city and county government account corrections ($85,430) | $375,430 | $59,678,107 | source Public record |
| Massachusetts | Amendment adding $10,000 a day in liquidated damages if the benefits side was late past July 1, 2013 | source Public record | |||
| New Mexico | Amendment 1: UI claims system (warranty cut from 12 to 6 months) | $9,700,000 | source Public record | ||
| New Mexico | Amendment 2: UI program integrity (federal requirement) | $2,300,000 | source Public record |